Start with the audience, not the channel
We still see briefs that begin with something like: “We want to run a social campaign” or “We’ve got £50,000 for outdoor.”
That’s the wrong way to approach the brief.
The starting point should be the people you need to reach.
Who are they? Where are they? What are they doing? What media do they consume? What influences them? Are you trying to generate awareness, consideration, enquiries, sales or something else entirely?
Only then should you start deciding where the money goes.
A media channel isn’t good or bad in isolation. It’s only good or bad in relation to the audience, objective and context.
Reach matters but so does attention
There is also a difference between reaching somebody and actually getting noticed.
An impression isn’t the same thing as attention (and not all impressions are created equal).
That’s why we look at the role different media can play together. Outdoor might create credibility on the commute. Radio might build frequency. TV can deliver scale and fame. Search can capture people when demand appears. Social can add targeting and storytelling.
Individually, each has strengths. Together, they can become much stronger.
Don’t spread the budget too thinly
More channels do not automatically mean more effectiveness.
In fact, one of the biggest mistakes we see is a budget being sliced so thinly across multiple platforms that nothing has enough weight behind it to make a difference.
A £20,000 budget divided across ten different channels may look impressive on a spreadsheet. It doesn’t necessarily mean the audience will notice any of it.
Good media planning also means knowing what not to buy.
There should always be a reason
Ultimately, every line on a media plan should be able to answer a simple question:
Why is this here?
Why this audience?
Why this channel?
Why this location?
Why this level of investment?
Why this timing?
Why this frequency?
If there isn’t a convincing answer, it probably shouldn’t be on the plan.
At Hello Starling, our job isn’t to put as much media as possible in front of our clients. It’s to work out the right media mix to give the campaign the best chance of working and delivering results.
Media planning isn’t about being everywhere; it’s about being where it matters.