Privacy Policy

Who we are

We inform you that the website (the “Website”) is operated by Hello Starling. We are an advertising agency that specialises in media planning and buying. You may obtain further information on Hello Starling in the section “Why us” of the Website or by sending an e-mail to the following e-mail address

“You” and “Your” means you as the user of our Website.

This privacy policy (“Privacy Policy”) is intended to inform You how we gather, define, and use Your Information (as defined below). This Privacy Policy, and our separate Terms of Use and our Cookies Policy, make up our Website “Terms and Conditions”.

Access to and use of the Website by You implies Your full acceptance of the Website Terms and Conditions. In this regard, if You access and use the Website You agree to comply with the provisions indicated in the mentioned legal documents. The provision of the Website service is limited to the period during which You are connected to the Website or to any of the services provided via the same. Therefore, You must read this Privacy Policy carefully each time You intend to use the Website, since it may undergo changes.

Your personal information shall be held and used in accordance with the Personal Data Protection Law (the “Legislation”). If You want to know what information we collect and hold about You, please write to us at

Hello Starling is the data controller of the personal data that we will collect from You.

What personal data we collect and why

When You visit our Website You may provide us with personal data in a number of ways, among others:

  • by completing a data collection form on our Website or
  • by corresponding with us by email, in which case we may retain the content of Your email messages together with Your email address and our responses.

Furthermore, by accessing the Website we may also collect information about Your computer, including where available Your IP address, operating system, and browser type of Your computer, for system administration.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.


Similar to other commercial websites, our Website uses a technology called “cookies” and web server logs to collect information about how our Website is used.

Our website uses its own cookies and third-party ‘cookies’ in order to offer a better service. Cookies are small data files that are sent and stored on the device from which our website is accessed (mobile phone, personal computer, tablet or connected TV) making it easier to use.

Cookies help us to improve the quality of our service by allowing us to compare, remember, control and understand how users navigate through the web, identifying what users find useful and what is not, thus improving the navigation process.

The cookies used by our website do not harm your computer. They are only useful to improve the services offered. Some of them are strictly necessary in order for the website to function properly (technical and personalisation cookies) and other cookies serve to improve performance and user experience (analysis, advertising, and behavioural advertising cookies).

The user has the option to allow, block, or remove installed ‘cookies’ on your computer by setting your browser options installed on your computer. When cookies are disabled, some available services may no longer be operational.

The process to disable cookies is different in each browser, but it can usually be carried out through the menu.

This website uses both session, temporary and permanent ‘cookies’. Session cookies store data while the user accesses the web and expire when the browser is closed; while permanent cookies store data in the terminal to be accessed and used in more than one session. They usually expire after a period of time which can range from two months to two years.

Our website uses Google Analytics, a web analytics service provided by Google, Inc., a Delaware company whose main office is at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, USA (“Google”).

Google Analytics uses ‘cookies, which are text files placed on your computer, to help the website analyse how users use the website. The information generated by the cookie about your use of the website (including your IP address), will be transmitted to and stored by Google on servers in the United States. Google will use this information in order to keep track of your use of the website, compile reports on website activity, and provide other services relating to website activity and Internet usage. Google may also transfer this information to third parties when required by law, or where such third parties process the information on behalf of Google. Google will not associate your IP address with any other data held by Google.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

Please remember that when You use a link to go from our Website to another website, our Privacy Policy is no longer in effect. This Privacy Policy does not reflect the privacy practices of those third-party sites. Please bear in mind that we are not responsible for the privacy and data processing of other websites. Your browsing and interaction on any other website, including websites that are linked to ours, is subject to that website’s own rules and policies. We recommend that You read the privacy and data processing policies of other websites that You may visit using the link on our Website or in any other manner.

Who we share your data with

We do not share your data with any third parties or those within our business that do not have a genuine business need to have access to that data.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profiles. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Personal data and information we collect from You may be transferred to and stored at a destination outside the European Economic Area (“EEA”). All the previous will be in accordance with Legislation. Furthermore, we will take all steps reasonably necessary to ensure that Your Information is treated securely and in accordance with this Privacy Policy

Your contact information

We inform You that You may exercise at any time Your rights of access, rectification, cancellation and objection to the processing of Your personal data by sending a written notice, attaching a photocopy of a document evidencing Your identity, to the following address: Aaron McManamon, GDPR Compliance Lead, Hello Starling, Tramshed Tech, Unit D, Pendyris Street, Cardiff, CF11 6BH.

Our website uses cookies to enable functionality and provide site usage data. Details can be found in our Privacy Policy. Continuing to use this site implicitly accepts this usage of cookies.